Repair and Maintenance Services
“ Sales Do Not Mean The End! It Is Beginning Of Our Commitment ”
Department of Technical Service of TOFICO is ready to
support customers and centers all the time with its experienced personnel and
having years of experience in after sales service of various laboratory
equipments along with technical support of several large original companies.
Providing technical advices before purchasing,
installation and training services and repairs of nearly all types of
laboratory devices and equipments, are among the several services which our
Technical Service Department offers.
Even the best machines have sometimes a problem and there
is need to make a repair. It is obvious that during the repair process, the
machine is virtually unusable, and part of the works in site can be
interrupted. Hence smart customers when choosing equipments, put the after
sales services department of the seller companies into their buying equations
as one of the most important parameter.
Therefore, work speed, accuracy in service, parts supply
capability, knowledge and experience, having technical and intellectual support
of manufacturing companies, and finally using the initiative and innovation to
reduce costs, are including factors which have great impact on the level of
customers’ satisfaction from After Sales department of a company.
At our Technical Service Department, relying on years of
experiences in Renovation and Maintenance together with being in consultation
with original manufacturers, we are able to replace nearly any defected parts
and make the instruments into operation in as shortest time as possible.
Periodic Maintenance Services
Today’s service vision is being
changed from "Breakdown Maintenance" to "Preventive
Maintenance" and even "Predictive Maintenance"
This attitude change, as a result prevents from
accidental and unpredicted call for services as during
maintenance service, we can check the operation of the device in its real
working condition when it is working and before it stops working. That leads to
less disruption of your normal daily activities so it prevents from wasting
time and energy which are the main assets you own.
Also performing periodic services consequently increase
the lifetime of the machine’s parts and prevents faulty components from their
reaching to point of "no return" which can cause damage to other
parts of the machine as well. So it decrease repair costs dramatically.
Hence, our Technical Service Department at TOFICO suggests
you to have contract based on periodic three, six or twelve months visiting
pattern. Nevertheless, our solitary general service on your request is always
available. No matter if you bought the instrument from us or the other parties.
A message to other Distributor / Reseller companies:
Technical Service Department
of TOFICO is ready to takeover repairing of the instruments which is referred
to you, either sold by your company or the others.